If you’ve never hired a professional cleaning company before, you might be wondering exactly how it works. Does somebody just show up at your doorstep with a bucket and a mop? What kind of preliminary assessment is done to make sure you get the service you want? Will the cleaning crew ask before moving your furniture or making other changes to your home or business environment?
These are all good questions—and it’s important to find answers before you bring a cleaning company into your home or office. As a customer, you want things to be predictable and smooth with no major hiccups. You want great service, but you also want your relationship with the cleaning company to take up as little of your time and energy as possible.
Of course, you might get unlucky and hire a bad cleaning company. This does happen from time and time, and companies with a low standard of professionalism have been known to exist in this industry.
Assuming, however, that you hire a company with a high professional standard, you can expect the process to be more or less as follows:
The first discussion with a cleaning company could take place over the phone, online, or sometimes in person (if they have an office you can visit). This should be a friendly informal chat in which you discuss the size and nature of your space, whether you have any special cleaning needs, and what frequency of cleaning you might need. You should also be able to discuss your concerns with respect to budget, and ask questions about the size of the company and its cleaning crews.
Free Assessment & Customized Plan
During the initial contact, many companies will offer to visit your home or office, walk through the area, and provide a free no-obligation assessment. This is the best way to find out exactly how long the cleaning will take and how much the company will charge. It’s also a great way to get familiar with the people who would be entering your home or business and discuss any other concerns you may have.
Following a detailed assessment (whether in person or not), the cleaning company will come up with a customized plan for your space. This is where you’ll hear all the details and learn what’s included in the service proposed. This is your chance to make sure everybody is on the same page.
The above three steps are often remarkably fast and smooth—and before you know it, your home or office is being cleaned. Professional cleaners are very methodical in their work, and you should notice this from the start. They’ll move through every room, cleaning top to bottom and being very meticulous without wasting movement. This is what allows them to get the job done thoroughly and fast. You should be impressed with the level of detail in the service, especially if your space is being cleaned by a crew of two or three people and led by a manager.
Feedback & Repeat!
People are often amazed at what professional cleaners can do. After all, they shouldn’t be called “professionals” if they can’t achieve a higher standard than non-professionals. But there may be (no pun intended) wrinkles to iron out. For example, you may decide that a certain task is unnecessary, or that you want additional services as part of your cleaning package. The company should actively seek your feedback and be proactive about meeting and exceeding your expectations.
As you can see, the process of working with a professional cleaning company should be relatively simple and straightforward. The trick is finding a company that is highly professional, very friendly, and very consistent with its procedures and communications. Then you’ll be able to reap the rewards of an effortless and economical cleaning service.
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