- What counties in New Jersey do you service?
- We service Ocean and Monmouth County. We will travel further for larger jobs but a travel feel would be required.
- Do you charge a travelling fee or is it included in your pricing?
- We do not charge a travel fee with in a 20 mile radius.
- Do you provide free estimates?
- We do provide free estimates for all our services.
- Do you move furniture when you clean?
- We will be more than happy to move small furniture. Please let out receptionist know that is needed when you book your appointment.
- Will you clean outside the home as well if requested?
- We will clean outside your home as well.
- Is there a manager or owner on every job?
- Most jobs have a crew of two to three people. Their is always a crew manager present.
- Do you use illegal or undocumented workers?
- No we do not, we not only make sure our employees are legal to work but they are all criminally background checked.
- Are you licensed and bonded?
- We are licenses and bonded. It is very important that our clients have comfort in knowing we are licensed and bonded.
- What is your hourly rate?
- Do you service residential and commercial? We service both residential and commercial clients.
- Do you have an overnight crew for commercial businesses?
- Most of our commercial business is after hours. We have no problem fitting into any time frame the business owner would like.
- Do you do carpet cleaning and floors?
- Floor cleaning and vacuuming is part of our normal service. We also do offer carpet and upholstery steam cleaning.
- Are the products you use environmentally safe?
- All the products we use for power washing or outside service are pet and environment safe. We also have a green cleaning option for inside of homes as no additional charge.
- Do you work weekends and holidays?
- We try to cater to our clients schedule. We have staff available to fit any need.
- Do you provide emergency service and is there an additional charge?
- We do provide emergency service and we do charge a small surcharge for such services.
- Do you provide same day service and is there an additional charge?
- We do provide same day service and we do charge a small surcharge for such services.
- How many people do you normally send out at one time?
- Most of our crews consist of 2-3 people.
- Do you provide discounts for cleaning services on a regular basis?
- We have a customer loyalty program. a referral program, and also offer a service people and senior discount.
- What are your normal hours of operation?
- The On the Spot office is open Monday through Friday from 8-5. If you call outside of business hours your message is usually returned with in an hour.
- If I have my own products to clean with, is that ok?
- That is fine we give the clients the option on what is used in their home.
- Do you charge extra for households with pets?
- Their is no extra charge for homes with pets, but if we are doing a move in or a move out clean to a home where a pet lives that might take some additional time. Also please be sure to tell our receptionist about your pets so we can take proper precautions. ( ie; don’t let the cat out)
